How Does the Cold Weather Priority Scheme Work?
The Cold Weather Priority (CWP) scheme is simple in its design as it is effective at looking after elderly heating oil customers – if your household has one or more residents aged 75 and over, you are eligible to take part in the scheme.
The scheme works by providing an extra layer of support for elderly customers by enabling Federation of Petroleum Suppliers (FPS) member fuel suppliers to prioritise those on the scheme during the winter months.
FPS members will be employing various methods to identify customers who they believe fall into the ‘CWP’ category, whether that is speaking to customers when heating oil orders are placed to identify if they may fall into the CWP category, writing to customers about the CWP initiative and asking customers if they want to be classed as a CWP customer and some FPS members will undertake a data exchange with Experian to identify CWP customers.
All FPS members work hard to identify customers age 75 plus and encourage customers to alert their local FPS member heating oil supplier if they or someone in their home is aged 75+ so that they can become part of the CWP scheme.